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Pro Roof - Steel Merchants - Customer Service Survey

Nelspruit branch Customer Survey

We would appreciate it if you could answer the following questions about Pro Roof Group. This is to aid us in improving our Quality of Products and Services offered to you, Our loyal customers.

Customer Information:
Title		Please only fill areas were applicable.
First name
Contact number (work/home)
Contact number (mobile)
Fax number
E-mail

Reception:

Please rate the staff at reception on the following:

	Excellent	Good	Average	Below Average	Poor
Communication Skills:
Ability to address questions:
Presentation Skills:
Friendliness:
Helpfulness:

Are you satisfied with the manner our phones are being answered?

Are you satisfied with the time it takes the reception to answer the phone?

Do you find it difficult to communicate with our Receptionist?

Sales Department:

Which one of our sales people are assisting you with your enquires?

Please rate the sales person you work with on the following:

	Excellent	Good	Average	Below Average	Poor
Product Knowledge:
Communication Skills:
Ability to Address Questions:
Preparedness:
Persistency:
Presentation Skills:

Are you satisfied with the time it took our sales people to help you?

Do you think our sales people have enough knowledge about the products we keep?

Are our sales people able to handle your queries and complaints quickly and to your satisfaction?

Are you satisfied with the overall service of our sales people?

Are you satisfied with the quality of our products?

Are you satisfied with our product range?

Are you satisfied with our pricing?

Will you recommend this sales person to other people?

Will you recommend people to buy Pro Roof products?

Accounting Department:

Please rate the staff in the accounting department on the following:

	Excellent	Good	Average	Below Average	Poor
Communication Skills:
Ability to address questions:
Presentation Skills:
Friendliness:
Helpfulness:

What changes, if any, can we make to improve our customer service in our accounts department?

Production:

Are you satisfied with our production and production lead time?

What changes, if any, can we make to improve our production?

Deliveries and Drivers:

Are you satisfied with our delivery method and delivery time?

Please rate our deliveries and drivers on the following:

	Excellent	Good	Average	Below Average	Poor
Communication Skills:
Ability to address questions:
Presentation Skills:
Friendliness:
Helpfulness:
Ability to solve problems:
Professionalism:
Driving skills:
Product knowledge:
Lead time on deliveries:
Persistency on delivery dates:

What changes, if any, can we make to improve our deliveries?

Management:

	Excellent	Good	Average	Below Average	Poor
Communication Skills:
Ability to address questions:
Presentation Skills:
Friendliness:
Helpfulness:
Ability to solve problems:
Professionalism:

Are you satisfied with the managers of Pro Roof?

General:

What method do you prefer to contact us in?

Telephonically	By Email	By Fax	Other

Are you satisfied by the manner you are being treated by the Pro Roof staff?

Overall, how satisfied are you with Pro Roof’s service?

	Excellent	Good	Average	Below Average	Poor
Reception:
Sales Department:
Accounting Department:
Production:
Deliveries:
Management:
Overoll:

What changes, if any, can we make to improve our customer service at Pro Roof?

Will you recommend other people to buy at Pro Roof?

"We thank you dearly for your cooperation and input and we assure you that your comment will be used to try and improve our service at Pro Roof." - Pro Roof Management Team

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